Saturday, August 2, 2008

Invoiced $9,208.50 for shipping; baby sized clothing shipped; JSP_EXECUTION_FAILED when attempting to sign into website

Dear J Crew,

Re. my recent order:
1. Invoiced for $9208.50 in shipping charges. Scan of invoice attached.
2. Baby sized shirts shipped. I ordered men's medium sized polo shirts. (Size M as in the invoice). Photo attached.
3. Cannot sign into website, JSP_EXECUTION_FAILED, screenshot attached.

I would like to
1) Return the shirts for a refund - they are completely the wrong size.
2) Not be charged $9,208 for shipping
3) Not have to use the website to do this, as I can't log in

Can you reply to my email at as soon as possible? I am worried about my credit card being charged for the incorrect shipping cost.

Thanks
Per

Attached:
Invoice with $9,208.50 shipping charge
Photo of baby size shirts shipped (I wanted M-medium men's size)
JSP_EXECUTION_FAILED error when signing into website





16 comments:

  1. is this really true....i can't believe they sent you those shirts.....have a good weekend.. hope things get better

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  2. jsp is garbage.

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  3. Initiate a chargeback and the bank will take care of it.

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  4. Where do you live? Did this actually happen? What type of credit card did you charge it on?

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  5. If you are charged for something on your credit card that you did not authorize, or you did not get what you ordered, then you should simply contact your credit card company and ask for a chargeback. This goes for anything online. They will almost always side with their customer and grant the chargeback.

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  6. If you cannot contact a region or store manager in your area, get a hold of your bank and file for a dispute. That is ridiculous! Good luck.

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  7. Ouch! I can't believe that happened to you! You are welcome to share your story on my blog. www.jcrewaholics.com

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  8. Hi J Crew Customer! As promised to you after you made a comment about your situation in my post Interesting Article About J.Crew's Apology ;), I made your story into its own dedicated post over at the JCrew Aficionada Blog called: Worst J.Crew Order Experience EVER!.

    I hope you get a refund with JCrew's CEO Mickey Drexler letting you know about it personally.

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  9. I spoke with a J.Crew customer service rep who said that you weren't charged. She wrote:

    "This is just a computer glitch! Please let him know that his card was not charged that much - if he was able to log into his account on jcrew.com, he would be able to see the exact amount that was charged to his card. And even though they are final sale, he can just give us a call and we will make a note on the order. I was trying to see if this was a web order or a phone order...I was unable to tell though."

    I would suggest calling J.Crew and checking it out.

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  10. This comment has been removed by a blog administrator.

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  11. hey I am a JCREW store employee and we have been dealing with the website messing up every order for the past month or so...nothing this extreme, however. The customers I have helped I called the Customer Service line and immediately got in touch with a supervisor...they are giving customers like you a very good discount off of their next purchase, a promotional gift card, and free express shipping...hope this helped :)

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  12. J Crew Customer, this is interesting. Would you be willing to contact me for a followup story on our blog? Thanks,

    Eric Athas
    eathas@storefrontbacktalk.com

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  13. Just do a chargeback. Your problem will be solved within minutes.

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  14. J Crew Customer, could you e-mail me for a followup I'm working on? Thanks,

    Eric Athas
    Reporter
    eathas@storefrontbacktalk.com

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  15. This blog was featured in the August 27 issue of the Wall Street Journal.

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